Your Team Goes Home. Our Team Keeps Supporting Your Customers.
Providing overnight coverage internally can be expensive. Our global support model helps MSPs extend their service hours by providing remote helpdesk capacity outside traditional North American business hours.
Ideal for MSPs That Need
● Evening support
● Overnight support
● Weekend coverage
● Holiday coverage
● Overflow ticket handling
● Emergency staffing capacity
● International customer coverage
How It Works
01
Your business day ends and your internal technicians finish their normal shift.
02
We receive authorized tickets according to your agreed procedures.
03
L1/L2 issues are resolved remotely within the agreed support scope.
04
Complex issues are documented and escalated to your designated technician or team.
05
Your team starts the next day with completed work, escalations, and unresolved items fully documented.