a
Test Our Helpdesk Before Making a Long-Term Commitment
A helpdesk partnership should be proven through performance. Our MSP pilot allows your company to evaluate workflow, communication, technical ability, documentation, and service quality before expanding the relationship.
Pilot Can Include
● Defined number of customers or users
● Microsoft 365 support
● Windows support
● L1 helpdesk
● Selected L2 services
● Remote troubleshooting
● Ticket documentation
● Escalation procedures
● Weekly performance review
What We Measure
● Weekly performance review
● Tickets resolved
● Escalation percentage
● First-response time
● SLA attainment
● Resolution time
● Ticket categories
● Customer satisfaction where available