Test Our Helpdesk Before Making a Long-Term Commitment
A helpdesk partnership should be proven through performance. Our MSP pilot allows your company to evaluate workflow, communication, technical ability, documentation, and service quality before expanding the relationship.
Pilot Can Include
What We Measure
Real World Support
Handle actual tickets from your clients.
White-Label Delivery
Your brand, our
support team.
Measurable Results
Track performance with a detailed report.
No Long-Term Commitment
Continue only if
you're satisfied.
Defined number of customers or users
Escalation procedures
Ticket documentation
Remote troubleshooting
Selected L2 services
L1 helpdesk
Windows support
Microsoft 365 support
Weekly performance review
Tickets resolved
Escalation percentage
First-response time
SLA attainment
Resolution time
Ticket categories
Customer satisfaction where available